Hotels, Resorts & Vacation Rentals
With your branded hotel app and website, you can surpass your customers’ expectations via a room, guest service and concierge solution. Tiniva technology also offers table ordering in your restaurants, outdoor areas, bars and more.
Room service on the app
Customers’ payment options include cash, card, Apple Pay and Google Pay*. Alternatively, they can charge the bill to their room.
Our technology will allow you to offer higher levels of service than ever before. Guests will be able to send requests via the app for replacement towels, tea and coffee sachets, a copy of their total bill and much more.
Requests which come through on the app can be directed straight to a porter or a member of the housekeeping team. Alternatively, they can be left with your front desk staff, whatever works best for you.
Hosting a wedding, awards night or other special event at your hotel? Improve your bar’s efficiency by up to four times via your Tiniva app. Guests will be able to order directly to their table via a QR code which links to the app, allowing you to deter lengthy bar queues and speed up service time.
Have your guests forgotten to pack a travel adaptor, toothbrush, or mobile phone charger? With your own platform, guests can contact you at the touch of a button. You can then provide impeccable service by delivering items like these directly to their meeting room.
There’s no need for your front-of-house team to spend hours on the phone managing requests. This can all be placed through the platform and then the team can handle multiple requests simultaneously. Having the right information immediately enables your team to easily resolve any issues and enhance the overall guest experience.
Table ordering allows your guests to browse for longer, resulting in higher purchase values. It will also allow guests to request and pay the final bill quicker, freeing up more tables for you to serve.
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